Training Zendesk

Learn how to effectively use Zendesk to enhance customer support, manage tickets, and improve communication with clients.

For who

  • Customer support agents and managers
  • No prior experience required

Location

In your office or with Teams

Trainer

 Maarten De Block

About the training

  • Understand the Zendesk interface and navigation
  • Manage customer tickets efficiently
  • Utilize macros and triggers for automation
  • Analyze support metrics and reports

What can I do after this training?

  • Proficient in using Zendesk for customer support
  • Ability to create and manage automated workflows
  • Skills to analyze customer support data for improvement

You will also receive a certificate upon successful completion!

Who is this training suitable for?

This training is ideal for customer support agents, support team leaders, customer service managers, and anyone interested in improving their customer support skills using Zendesk. Whether you are new to customer support or looking to enhance your existing skills, this training will equip you with the tools to provide exceptional service.

Investering

Al onze trainingen zijn op maat. Afhankelijk van je noden stellen we een voorstel op dat bij je past.

We starten altijd met een vrijblijvend kennismakingsgesprek. Kort daarna ontvang je een offerte op maat.

Overzicht

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More information

To guarantee the best result, all our training is tailor-made!
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